Shipping Time
Please note that all orders require a processing period of 1-5 business days from the date the order was placed. Shipping time begins once the order has been processed. We will make every effort to deliver your package as soon as possible, but additional time may be required due to invalid addresses and customs clearance issues.
Please note that our business operates Monday-Friday 8:00AM-5:00PM PST. If an order is placed after this time or on the weekend, it will be processed within the following business days.
Order Status
You will receive an order confirmation email after submitting your order. Once your order has shipped, we will send you a shipment notification email with your tracking number and link. If you were logged in to your account upon placing your order, you might also login to your account to check the status of your order at any time. If you did not receive an order or shipping confirmation, please check your email spam folder first. If you are still unable to find your order-related emails, please email our Customer Support Team at support@zscmart.com and we will be happy to assist you.
Lost or Stolen Packages
If your package has been marked as delivered but you have not received it, we recommend reaching out to your local post office, or checking with your neighbors to see if the package was left there accidentally. Please note that once a package leaves our warehouse, we are no longer responsible for it. It is the responsibility of the carrier at this point in the shipping process. All lost or stolen package claims can be handled with the carriers directly at their respective links:
USPS: https://www.usps.com/help/missing-mail.htm
FedEx: https://www.fedex.com/en-us/customer-support/claims.html
Shipping Issues
If there is any shipping issue with your package, please contact our Customer Support Team within 30 days after your order was placed. We will make every effort to resolve the issue as soon as possible.